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Cisco Renewals Manager Sample Questions (Q21-Q26):

NEW QUESTION # 21
Which strategy for successful renewal of service contracts calls for discussing changes in the network and identifying any uncovered add tons to the network?

A. focus on benefits
B. lock in revenue streams through co-termination
C. validate the customer's business needs
D. explore up sell opportunities

Answer: D

Explanation:
one of the strategies for successful renewal of service contracts is to explore up sell opportunities, which means:
* Discussing changes in the network and identifying any uncovered additions to the network
* Recommending new or upgraded products or services that can enhance customer value and outcomes
* Aligning with the account team on the up sell value proposition and proposal

NEW QUESTION # 22
What are the steps to develop a renewal quote?

A. Identify the barriers to adoption, ensure that the customer is using the solution, and work with the account manager to create a quote.
B. Identify the items to renew, verify the discounts, confirm the shipping address, and verify the billing entity.
C. Ask the customer for renewal data, evaluate new requirements, and quote new services.
D. Position the new technology, create a quote, and order the quote.

Answer: B

NEW QUESTION # 23
Which detail is provided in the scorecard by using the Total Program View tool?

A. new products
B. EOL products
C. program rate
D. renewal rate

Answer: D

Explanation:
According to the Total Program View (TPV) User Guide1, the scorecard is a dashboard that provides a summary of the partner's performance across different programs and metrics. One of the metrics that is provided in the scorecard is the renewal rate, which is defined as:
The percentage of recurring revenue that is retained or renewed within a defined time period (usually 90, 180, or 365 days) A key indicator of customer satisfaction, retention, and loyalty A factor that affects the partner's incentives and rebates

NEW QUESTION # 24
Who do Renewals Managers (RMs) work with?

A. RMs work with pre-sales engineers and build customer solutions.
B. RMs work by themselves to develop a high level view customer requirements and objectives.
C. RMs work with account managers to drive ongoing revenue risk assessments and plays.
D. RMs work with service delivery teams and monitor engagements.

Answer: C

Explanation:
According to the Cisco website1, RMs work with account managers to drive ongoing revenue risk assessments and plays, which include:
* Identifying and prioritizing renewal opportunities
* Developing and executing renewal strategies
* Negotiating and closing renewal deals
* Collaborating with other Cisco teams and partners to ensure customer satisfaction and retention References: 1: Cisco Renewals Manager - Cisco

NEW QUESTION # 25
What support should an RM take from the CSM?

A. Communicate value and the impact of Cisco solutions.
B. Communicate new greenfield opportunities.
C. Book customer-service briefings.
D. Oversee the closure of contracts.

Answer: A

NEW QUESTION # 26
......

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