Seheme

Emily Taylor Emily Taylor

0 Course Enrolled • 0 Course Completed

Biography

Service-Cloud-Consultant Real Questions & Latest Service-Cloud-Consultant Dumps Free

DOWNLOAD the newest iPassleader Service-Cloud-Consultant PDF dumps from Cloud Storage for free: https://drive.google.com/open?id=1QdMKDtQjGHbXbTIP4g4QAhb_FipOwEmJ

The iPassleader Salesforce Certified Service cloud consultant (Service-Cloud-Consultant) PDF dumps file is a collection of real, valid, and updated Service-Cloud-Consultant practice questions that are also easy to install and use. The Service-Cloud-Consultant PDF dumps file can be installed on a desktop computer, laptop, and even on your smartphone devices. Just download iPassleader Salesforce Certified Service cloud consultant in Service-Cloud-Consultant PDF Questions on your desired device and start Salesforce Service-Cloud-Consultant exam dumps preparation today.

Salesforce Service Cloud is a customer service platform that enables businesses to deliver personalized and efficient customer service experiences. The Service Cloud provides a complete set of tools for customer service including case management, knowledge management, support channels, and service analytics. The Service-Cloud-Consultant certification exam is designed to test the candidate’s proficiency in implementing and managing Service Cloud solutions.

Salesforce Service-Cloud-Consultant Exam is designed for professionals who are looking to validate their skills and knowledge in the field of customer service and support using Salesforce technology. Salesforce Certified Service cloud consultant certification is a critical requirement for those who want to demonstrate their expertise in implementing and managing customer service solutions using the Salesforce Service Cloud. Service-Cloud-Consultant Exam is intended for consultants, administrators, and developers who are interested in pursuing a career in customer service and support.

>> Service-Cloud-Consultant Real Questions <<

100% Free Service-Cloud-Consultant – 100% Free Real Questions | Perfect Latest Salesforce Certified Service cloud consultant Dumps Free

The iPassleader is one of the top-rated and trusted platforms that are committed to making the Salesforce Certified Service cloud consultant (Service-Cloud-Consultant) certification exam journey successful. To achieve this objective iPassleader has hired a team of experienced and qualified Salesforce Service-Cloud-Consultant Exam trainers. They work together and put all their expertise to maintain the top standard of Salesforce Certified Service cloud consultant (Service-Cloud-Consultant) practice test all the time.

Getting certified as a Salesforce Service Cloud consultant can help professionals stand out in the job market and increase their career opportunities. Salesforce Certified Service cloud consultant certification demonstrates that the individual has the knowledge and skills required to implement and configure a Salesforce Service Cloud solution successfully. It can also help professionals command a higher salary and provide more value to their organization. Overall, the Salesforce Service-Cloud-Consultant Certification is an excellent investment for individuals looking to advance their career in the field of Salesforce Service Cloud.

Salesforce Certified Service cloud consultant Sample Questions (Q19-Q24):

NEW QUESTION # 19
Universal Containers wants to let its customers interact real-time with support agents from their computers and mobile devices.
What feature should a consultant recommend to meet this requirement?

A. Web-to-Case
B. Case Assignment Rules
C. Customer Community
D. Embedded Chat Service

Answer: D

Explanation:
Embedded Chat Service is a feature that allows customers to interact real-time with support agents from their computers and mobile devices. Embedded Chat Service can be added to any website or mobile app with a few lines of code. Customers can initiate a chat session by clicking on a chat button or widget, and agents can respond using the Service Console. Embedded Chat Service also supports features such as pre-chat forms, chat transcripts, chat transfer, file transfer, and chatbot integration. Verified References: Service Cloud Consultant Certification Guide & Tips, Embedded Chat Service Overview

NEW QUESTION # 20
Cloud Kicks (CK) has created hundreds of Knowledge articles about its products. The articles have been attached to dosed cases. A new product release will require changes to dozens of articles. After revising the articles, CK wants to see that a prior article version was associated with the closed cases.
What is the recommended method to meet the requirements?

A. Select Flag as new version' checkbox when publishing.
B. Enable Knowledge User for Service Agents.
C. Use the Clone option to create a new article.
D. Use Smart Link to Article to select the prior version.

Answer: A

Explanation:
When you edit an article in Salesforce Knowledge, you can choose to flag it as a new version when you publish it. This option creates a new version of the article with a new version number and keeps the previous version in an archived state. The archived version is still associated with the closed cases that it was attached to, while the new version is available for future cases. This way, you can see that a prior article version was associated with the closed cases. Verified References: [Flag an Article as a New Version When You Publish It]

NEW QUESTION # 21
Cloud Kicks (CK) has a service performance aasnboard to marage .ts entire support organization. Now, CK would like to understand performance from different perspectives, such as by product Hne or case close date quarter.
What is the recommended solution to meet the requirements'

A. Configure e deshboerd refresh schedule.
B. Add multiple Dashboard Filters.
C. Ensure View All Data is not assigned to users.
D. Use a Dynamic Dashboard based on running user.

Answer: B

Explanation:
Explanation
Adding multiple Dashboard Filters is a solution that can enable Cloud Kicks to view cases resolved on the first call from different perspectives, such as by product line or case close date quarter. Dashboard Filters are criteria that can be applied to dashboard components to show data for a specific dimension, such as a field, a value, or a range. Dashboard Filters can help create interactive and dynamic dashboards that show different views of the data. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.dashboards_filters_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.dashboards_filters_add.htm&type=5

NEW QUESTION # 22
Universal Containers is using the Lightning Service Console for managing cases and wants to add a softphone
to enable click-to-call capability.
Which three configurations are needed for the softphone to work in Salesforce? Choose 3 answers

A. Create a softphone layout and assign to user profiles.
B. Install an adapter from AppExdiange to work with third-party cn systems.
C. Assign the correct Salesforce users to the Call Center.
D. Assign the Salesforce CTI license to Salesforce users.
E. Enable Live Agent in their community to chat with an agent.

Answer: A,B,C

NEW QUESTION # 23
Universal Containers initiates cases based on electronic transmissions from power units. The case management process is as follows:
A work order is submitted to a field service team to perform a technical review.
After the technical review is closed, an agent needs to contact the customers to review the activities.
Cases can only be closed after the customer review has been completed.
Universal Containers needs to determine whether the work orders and customer contacts should be stored as child cases or on a related custom object.
Which three aspects should the consultant consider to meet these requirements?
Choose 3 answers

A. Total number of account and contact records in the database
B. Case closure rules on the original case
C. Work order and customer contact escalation requirements
D. Account team relationship to the primary contact
E. Visibility and access to the work order records

Answer: B,C,E

NEW QUESTION # 24
......

Latest Service-Cloud-Consultant Dumps Free: https://www.ipassleader.com/Salesforce/Service-Cloud-Consultant-practice-exam-dumps.html

2025 Latest iPassleader Service-Cloud-Consultant PDF Dumps and Service-Cloud-Consultant Exam Engine Free Share: https://drive.google.com/open?id=1QdMKDtQjGHbXbTIP4g4QAhb_FipOwEmJ