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Quiz ITIL-4-Foundation - Pass-Sure Exam ITIL 4 Foundation Exam Practice

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ITIL 4 Foundation certification exam is globally recognized and is highly valued by employers. It demonstrates the candidate's knowledge and understanding of the ITIL framework and their ability to apply it in real-world scenarios. ITIL 4 Foundation Exam certification is an excellent way for IT professionals to improve their career prospects and demonstrate their commitment to ongoing professional development.

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ITIL 4 Foundation Exam Sample Questions (Q183-Q188):

NEW QUESTION # 183
Which statement about outcomes is CORRECT?

A. An outcome depends on at least one output to deliver a result
B. Outcomes provide assurance to stakeholders on how a service performs
C. Outcomes enable products to be delivered to a stakeholder
D. An outcome defines the amount of money spent on technology for a service

Answer: A

Explanation:
It is important to understand the difference in these terms not just for clarity, but because outputs are much easier to measure than outcomes.
* Outputs are nearly always quantitative, with data available to show whether these have been delivered.
Outputs are easy to report on and to validate. There is no grey area.
* Outcomes are more challenging to verify because they are both qualitative and quantitative. Whether your outcomes have been achieved will rely, to a great extent, on the perception of the people who receive the service. Perceptions are not easy to measure or report on, but it is essential you find a way to do so.
https://www.bmc.com/blogs/outcomes-vs-outputs/

NEW QUESTION # 184
When working on an improvement iteration, which concept helps to ensure that the iteration activities remain appropriate in changing circumstances?

A. Analysis Paralysis
B. Minimum viable product
C. Direct observation
D. Feedback loop

Answer: D

NEW QUESTION # 185
What are the three phases of 'problem management'?

A. Problem identification, problem control, error control
B. Incident management, problem management, change enablement
C. Problem logging, problem classification, problem resolution
D. Problem analysis, error identification, incident resolution

Answer: A

NEW QUESTION # 186
Which is a key requirement for successful service level agreements (SLAs)?

A. They should be based on system-based metrics which are useful to the service provider
B. They should be carried forward, unchanged, 'rom one year to the next to enable uunsisleni service
C. They should be written using language and terms which all parties will understand
D. They should avoid ambiguous targets such as those relating to user experience

Answer: C

Explanation:
Explanation
An SLA is defined as a documented agreement between a service provider and a customer that identifies both services required and the expected level of service.
SLAs are used to measure the performance of services from the customer's point of view, and it is important that they are agreed in the wider business context.
Some of the key requirements for successful SLAs include:
They must be related to a defined 'service' in the service catalogue. Individual metrics without a specified service context are unhelpful.
They should relate to defined outcomes and not simply operational metrics. This can be achieved with balanced bundles of metrics, such as customer satisfaction and key business outcomes.
They should reflect an 'agreement': an engagement and discussion between the service provider and the service consumer. It is important to involve all stakeholders, including partners, sponsors, users, and customers.
They must be simply written and easy to understand and use for all parties.
https://www.bmc.com/blogs/itil-service-level-management/#:~:text=Service%20Level%20Agreements%20(SLA

NEW QUESTION # 187
Which practice ensures that accurate and reliable information is available about configuration items and the relationships between them?

A. Service configuration management
B. Service desk
C. Monitoring and event management
D. IT asset management

Answer: A

NEW QUESTION # 188
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